Objectives:

• Process error free customer purchase orders in a timely and efficient manner.
• Achieve departmental goal by meeting or exceeding the order processing on time objective.
• Achieve individual productivity goals (errors/month, orders/lines entry/hour).
• Complete cross-training to accurately and effectively perform all sales support functions.
• Uphold the Merit Brass corporate mission statement, acting with a sense of urgency and upholding the core values as published.
• Maintain a professional, ethical and respectful attitude while exercising teamwork.

Responsibilities:

• Ensure that customer orders are entered within the 4-hour entry goal.
• Receives and processes MBWebXpress orders.
• Completes customer purchase order process (including indents and flatbeds).
• Works closely with the credit department, purchasing, and the Shipping Liaison to ensure prompt processing of customer purchase orders.
• Participate in monthly sales support error review meetings to seek out root causes and their resolution.
• Support the inside sales team through the entry of large customer quotations.
• Input customer indent orders into the order processing & purchasing systems, as requested.
• Assists in completing tasks/workload for sales support (e.g. MTRs, expediting, returns/non-conformances, etc.) and other departments.
• Participate in Merit’s training program designed to enhance associate skills and achieve the hours per year goal.
• Advocates the spirit of teamwork and personal accountability in the performance of other duties and responsibilities as requested by department supervisor.
• Willingness and ability to work overtime when asked by a manager or supervisor.

Requirements:

• High school graduate, G.E.D., or equivalent.
• Minimum 2 years relevant Order Processing experience.
• Ability to speak clearly and communicate in a writing style that is grammatically correct.
• Ability to learn, retain and utilize extensive part number matrix.
• Ability to quickly learn and operate computer software systems.
• Strong organizational skills with the ability to multitask and effectively prioritize and manage workflow.
• Accurate, focused and detail oriented.
• Highly proficient in Excel, Word & Microsoft Outlook.
• Dependable work habits, including punctuality, attendance and work ethic.
• Self-motivated and able to perform effectively under conditions of fluctuating workload.
• Capable of managing a multi-task environment with deadlines & other requirements.
• Ability to work effectively with customers and co-workers.
• Willing and able to continuously improve yourself, others, and the operations in a fast-paced, changing environment. 
• Capacity to work in a total quality management environment with continuous process improvement. 
• Perform other duties that may be assigned to support overall Merit Brass operation